Return & Cancellation Policy

⏰ Changed Your Mind? Cancel Within 60 Minutes!

Made an accidental purchase? Ordered at 2 AM and your morning self disagrees? We get it 😭

You can request to cancel your order within 60 minutes of placing it.

Just reach out to us through:

📱 WhatsApp: +91 7026057301
📧 Email: support@girlit.in
📸 Instagram: @girlit.official

If your cancellation request reaches us within the 60-minute window, you're eligible for a refund.

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📦 Something Wrong With Your Order?

We offer support for genuine issues such as:

• 💔 Damaged products
• 😵 Defective products
• 🤷 Wrong product received
• 📦 Wrong item or variant sent by us

You can raise a request within 7 days of delivery.

🎥 Unboxing Video = Super Important!

If your product arrives damaged, defective or incorrect, please make sure you have a complete unboxing video.

The video should clearly show:

• The sealed package
• The shipping label
• The package being opened
• The product being removed
• The issue, if visible

Basically, hit record before opening the package 🎬

An unboxing video helps us verify what happened during packing or delivery.

Without a proper unboxing video, we may not be able to approve the claim.

Please also share clear photos of the issue along with your order number.

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🔄 Exchange & Replacement

If we've sent you:

• A damaged product
• A defective product
• The wrong product
• The wrong variant or item due to our mistake

We'll review your request and arrange the appropriate solution.

Our verification process can take up to 2 business days.

Depending on the issue, we'll arrange:

• ✨ A replacement
• ✨ An exchange for the correct product
• ✨ Another appropriate resolution

If the exact product or design is unavailable, we'll get in touch with you to discuss the available options.

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🙅‍♀️ When We Can't Offer a Return, Exchange or Refund

We know this is the slightly boring part, but it saves everyone from awkward conversations later 😅

We cannot offer a return, exchange, refund or store credit if:

• You ordered the wrong size, model, variant or design
• You changed your mind after receiving the product
• You simply don't like the product after delivery
• The product didn't match your personal expectations
• You expected something different from what you ordered
• The product was delivered correctly and without any defect

So please double-check your selection before placing the order 💗

🎨 A Quick Note About Product Images & Colours

We try our best to make our product images look as close to the real product as possible.

However, tiny differences can happen because of:

• Photography and lighting
• Editing
• Your phone, laptop or monitor display
• Screen brightness and colour settings
• Different materials and printing surfaces

A small variation in colour, brightness or appearance is normal and is not considered a defect.

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🚚 My Order Wasn't Delivered / It Went Back!

If your order wasn't delivered or has been returned to us, don't panic just yet 🫶

Please contact us with your order number, and we'll check what happened.

What happens next depends on why the order wasn't delivered.

😓 If It Was the Courier's Fault

Sometimes couriers have their own little adventure.

If the delivery failed because of:

• Courier operational issues
• Delivery network problems
• Incorrect handling by the courier
• Other unavoidable circumstances beyond your control

We'll review the situation and help with re-dispatch.

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🚪 Refused the Order at Delivery?

If you refuse to accept your order without a valid product or courier-related reason, the order will not be eligible for a refund.

This includes:

• Refusing the package
• Intentionally rejecting the delivery
• Not accepting the order despite being available for delivery
• Causing the shipment to return because of customer-related reasons

So please make sure you're ready to welcome your package home 📦💖

💸 Partial COD Orders Returned Due to Customer Reasons

For Partial COD orders, the advance amount paid is used towards processing, packing, shipping and other operational costs.

If an order is refused or returned because of customer-related reasons:

• ❌ The advance payment will not be refunded
• ❌ It cannot be converted into store credit
• ❌ It cannot be transferred to another order

If you still want the product, a new order will need to be placed.

💳 Prepaid Orders Returned Due to Customer Reasons

If your prepaid order is returned to us because of a customer-related reason, such as refusing the order or avoidable delivery failure, it won't automatically qualify for a refund.

But you can still get your order re-dispatched!

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✨ Custom & Personalized Orders

Got something made especially for you? Then it's made just for you 💕

This includes things like:

• Custom phone covers
• Personalized products
• Desk mats and mouse pads
• Clothing and apparel
• Bags and accessories
• Tumblers and drinkware
• Soft toys
• Other customized or print-on-demand products

Since these products are created specifically based on your order, custom or personalized products are 100% non-refundable once production has started.

You can still request cancellation within the eligible 60-minute cancellation window, provided production has not started.

🖼️ Custom Prints & Your Uploaded Files

If you're uploading your own image, design or artwork, please make sure the file is correct and good quality before placing the order.

Minor differences in:

• Colour
• Brightness
• Print appearance
• Sharpness
• Placement

can happen during printing.

This can depend on the file you provide, its quality, resolution and the material being printed on.

A small difference between what you see on your screen and the final printed product is normal and does not qualify for a refund.

💔 What If My Custom Product Arrives Damaged?

No worries, we still have your back!

Custom or personalized products may be eligible for an exchange if:

• The product arrives damaged
• The product has a genuine manufacturing defect
• We send you the wrong product

You'll need to share:

• 🎥 A complete unboxing video
• 📸 Clear photos of the issue
• 📦 Your order number

Once verified, we'll help with the appropriate replacement or exchange.

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⚠️ A Few Things We Can't Cover

We may not be able to approve a claim if:

• The request is raised after 7 days of delivery
• A proper unboxing video isn't available for damage or wrong-product claims
• The product was damaged after delivery due to misuse or accidents
• The issue is caused by normal wear and tear
• The wrong size, model, variant or design was selected by the customer
• The issue is related to a customer-provided image or low-quality file
• The product was used, modified or intentionally damaged
• The product is exactly what was ordered but simply isn't what you expected

We also reserve the right to reject suspicious or fraudulent claims. Please don't make us bring out the detective hat 🕵️‍♀️😅

By placing an order with GiRLiT, you agree to this Cancellation, Return, Exchange & Refund Policy.